At All Century Insurance ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a California-based insurance agency, we comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the Gramm-Leach-Bliley Act (GLBA).

1. Information We Collect

We may collect the following types of information:

Personal Contact Information:

• Name
• Email address
• Phone number
• Mailing address

Insurance-Related Information:

• Vehicle information (make, model, year, VIN)
• Driver's license information
• Driving history
• Insurance coverage preferences
• Claims history
• Business information (for commercial insurance)

Automated Information:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website addresses
• Click patterns and navigation paths

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Insurance Services: To process insurance quotes, issue policies, handle claims, and provide customer service
• Communication: To respond to your inquiries, send policy updates, and provide important notices
• Improve Our Services: To analyze website usage and improve our website functionality and user experience
• Compliance: To comply with legal obligations and prevent fraud
• Marketing: To send you information about our services. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Insurance Carriers: We share necessary information with insurance companies to obtain quotes and bind coverage on your behalf
• Service Providers: We use trusted third-party service providers who assist us in operating our website and conducting our business, including:
  • Google Analytics - for website analytics and performance tracking
  • Email service providers - for sending communications
  • Web hosting services
• Social Media Platforms: We use Facebook and Instagram for marketing and customer engagement. These platforms may collect information about your interactions with our content
• Legal Obligations: We may disclose information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

4. Cookies and Tracking Technologies

These third parties may use cookies or similar technologies to collect information about your activities across different websites over time. We honor Global Privacy Control (GPC) signals where required by law.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Social Media Cookies: Enable social media features and track social media referrals (Facebook, Instagram)

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

5. Your California Privacy Rights (CCPA)

As a California-based insurance agency, we comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the Gramm-Leach-Bliley Act (GLBA). Please note that much of the personal information we collect and process is subject to the Gramm-Leach-Bliley Act (GLBA) and is therefore exempt from certain rights under the CCPA, as permitted by law.

• Right to Know: You have the right to request information about the personal data we have collected about you in the past 12 months
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights
• Right to Correct: You have the right to request correction of inaccurate personal information

To exercise any of these rights, please contact us at info@allcentury.com or call us at 1-800-250-5540. We will verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable state or federal law.

8. Third-Party Links

Our website may contain links to third-party websites, including insurance carrier websites and social media platforms. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

12. Additional Privacy Information for Insurance Consumers

These safeguards comply with federal regulations designed to protect the confidentiality and security of nonpublic personal information.

• Information you provide on applications and other forms
• Information about your transactions with us or others
• Information from consumer reporting agencies

We do not disclose nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law.